Operational Workflows

Smart Hands tasks are managed through a systematic ticketing and monitoring process to ensure the highest priority issues are addressed first.

Ticketing and Prioritization

We utilize the Jira ticketing system to manage the flow of work:

• High Priority: These tasks take precedence over all others. Technicians will pivot from lower-level tasks to address these immediately.
• Medium and Low Priority: Standard operational tasks.
• Task Management: If a lower-priority task is expected to take a significant amount of time, it is paused to resolve high-priority incidents.

Monitoring and Facility Rounds

• Real-time Detection: Monitoring systems alert the team to issues as they arise.
• Physical Inspections: Regular rounds are conducted to identify anomalies that may not be captured by sensors.
• Immediate Resolution: If a technician can resolve a minor fault during a round, they perform the fix and log the activity.